Success = optimised processes

''Those of us that were successful in the last 10 years were
successful because they optimised their processes."

Thomas Baldry, DPWN* at the Mail & Express Conference on 13 May 2005
in Brussels.

*DPWN (Deutsche Post World Net) has 380,000 employees in more than 220
countries and territories worldwide, and generated revenue of EUR43
bn ($58 billion) in 2004.